Miami's Favorite Electrician since 1986
Message from Owner Kent Crook
Hello, my name is Kent Crook, owner and President of Wiremasters Electric, Inc. Let me share with you what my company is all about, particularly if you’re looking for electrical services.
From the beginning, I established a company culture that places the highest value on customer service. What does that mean to you?
It means that our fully licensed and insured all-star team of service personnel are highly trained—but that training doesn’t stop. Each employee undergoes ongoing hours of training to keep our skills on the cutting edge. When they visit your home or business, they want you to give you a sense of comfort in knowing that your electrical needs are being addressed in a way far above industry standards.
I often show up on the job site because I take personal interest in each assignment and in fostering a productive relationship with each customer. I make sure that our trucks are stocked with thousands of parts, so that you won’t have to hear the phrase, “Well, we have to order this part. It will take several days to get back to you.” I put my name on what my staff does in serving you, including same-day service and emergency service on a 24/7 basis.
Incidentally, you can find elsewhere on this web site our Code of Ethics. Each employee must subscribe to and follow the listed elements in this Code, which assures you of quality service that is more than a motto or slogan.
Our company won the Angie’s List 2010, 2011 and 2012 Super Service Award, given to companies who maintain a superior service rating. Only 5% of the companies on Angie’s List meet the eligibility requirements. To earn the rating, the company must have a grade point average of 3.5 (A) on all its reports and the average grade in the particular category must have been 3.5 (A) for the past three years.
Recently my staff and I have upgraded our training to address “green technology”, to address the future that is bringing us alternative energy sources.
Rather than isolating myself in an “executive office”, I network extensively within the South Florida community. One reason is to keep in touch with the needs of the community and another reason is to serve the community in a variety of ways. To name just a few of the groups with whom we’re involved, I am a trustee and board member for Chamber South, 2nd Vice Chair for Community Health Center of South Florida, Sponsor a Highway and Vice President of Governmental Affairs board member for Pinecrest Business Association.
Serving you with quality is our most important product, whether it’s rewiring your kitchen, installing a flat screen TV, providing security lighting or electrical design for a new project. My door is always open to you for your feedback, suggestions, and requests.
It’s simple. We give you a quote for the job, do the job right and charge for the amount quoted. You won’t be stuck worrying about charges for extra time, or parts.
Your time is valuable to you, so it’s valuable to us. We offer same day and 24/7 service, so not only are we on time, we’re on your schedule.
We reconfirm appointments twice. Once from our office and once from the technician as he is on his way to your job.
Our booties aren’t something you’ll see us wearing on Saturday night. But in your home, they’re our best way to make sure your carpet stays clean. Our trucks carry vacuums to ensure that we leave your home or business as clean (or cleaner) than we found it.
Our trucks are full-size vans. That’s because we stock them with thousands of parts. It’s almost like having an electric supply store in your driveway. For you, that means we have the best chance to do the work fast and right with only one visit.
Customers call electricians because safety, efficiency, and quality are essential. Ongoing training ensures that we do the work right, so you can rest assured that you made the right call when you chose Wiremasters Electric.
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